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1 Ergebnisse
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When does supportive climate fail to support frontline empl..:
Zhang, Mo
;
Ren, Shengce
;
Sun, Yang
.
Journal of Hospitality and Tourism Management. 51 (2022) - p. 481-490 , 2022
Link:
https://doi.org/10.1016/j.jhtm.2022.05.001
RT Journal T1 <Title>When does supportive climate fail to support frontline employees in service recovery? A complexity theory perspective</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jhtm.2022.05.001&Exemplar=1&LAN=DE A1 Zhang, Mo A1 Ren, Shengce A1 Sun, Yang A1 Geng, Ruoqi PB Elsevier BV YR 2022 SN 1447-6770 JF Journal of Hospitality and Tourism Management VO 51 SP 481 OP 490 LK http://dx.doi.org/https://doi.org/10.1016/j.jhtm.2022.05.001 DO https://doi.org/10.1016/j.jhtm.2022.05.001 SF ELIB - SuUB Bremen
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