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The CRM process in retail and service sector firms in Japan..:
Minami, Chieko
;
Dawson, John
Journal of Retailing and Consumer Services. 15 (2008) 5 - p. 375-385 , 2008
Link:
https://doi.org/10.1016/j.jretconser.2007.09.001
RT Journal T1 <Title>The CRM process in retail and service sector firms in Japan: Loyalty development and financial return</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jretconser.2007.09.001&Exemplar=1&LAN=DE A1 Minami, Chieko A1 Dawson, John PB Elsevier BV YR 2008 SN 0969-6989 JF Journal of Retailing and Consumer Services VO 15 IS 5 SP 375 OP 385 LK http://dx.doi.org/https://doi.org/10.1016/j.jretconser.2007.09.001 DO https://doi.org/10.1016/j.jretconser.2007.09.001 SF ELIB - SuUB Bremen
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