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1 Ergebnisse
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Exploring customer concerns on service quality under the CO..:
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
..
Journal of Retailing and Consumer Services. 70 (2023) - p. 103157 , 2023
Link:
https://doi.org/10.1016/j.jretconser.2022.103157
RT Journal T1 <Title>Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jretconser.2022.103157&Exemplar=1&LAN=DE A1 Li, Xinwei A1 Xu, Mao A1 Zeng, Wenjuan A1 Tse, Ying Kei A1 Chan, Hing Kai PB Elsevier BV YR 2023 SN 0969-6989 JF Journal of Retailing and Consumer Services VO 70 SP 103157 LK http://dx.doi.org/https://doi.org/10.1016/j.jretconser.2022.103157 DO https://doi.org/10.1016/j.jretconser.2022.103157 SF ELIB - SuUB Bremen
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