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An empirical study on the dark side of service employees' A..:
Zhou, Shuai
;
Yi, Ni
;
Rasiah, Rajah
..
Journal of Retailing and Consumer Services. 79 (2024) - p. 103869 , 2024
Link:
https://doi.org/10.1016/j.jretconser.2024.103869
RT Journal T1 <Title>An empirical study on the dark side of service employees' AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jretconser.2024.103869&Exemplar=1&LAN=DE A1 Zhou, Shuai A1 Yi, Ni A1 Rasiah, Rajah A1 Zhao, Haipeng A1 Mo, Zile PB Elsevier BV YR 2024 SN 0969-6989 JF Journal of Retailing and Consumer Services VO 79 SP 103869 LK http://dx.doi.org/https://doi.org/10.1016/j.jretconser.2024.103869 DO https://doi.org/10.1016/j.jretconser.2024.103869 SF ELIB - SuUB Bremen
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