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1 Ergebnisse
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Attributions of blame for customer mistreatment: Implicatio..:
Garcia, Patrick Raymund James M.
;
Restubog, Simon Lloyd D.
;
Lu, Vinh Nhat
...
Journal of Vocational Behavior. 110 (2019) - p. 203-213 , 2019
Link:
https://doi.org/10.1016/j.jvb.2018.12.001
RT Journal T1
Attributions of blame for customer mistreatment: Implications for employees' service performance and customers' negative word of mouth
UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jvb.2018.12.001&Exemplar=1&LAN=DE A1 Garcia, Patrick Raymund James M. A1 Restubog, Simon Lloyd D. A1 Lu, Vinh Nhat A1 Amarnani, Rajiv K. A1 Wang, Lu A1 Capezio, Alessandra PB Elsevier BV YR 2019 SN 0001-8791 JF Journal of Vocational Behavior VO 110 SP 203 OP 213 LK http://dx.doi.org/https://doi.org/10.1016/j.jvb.2018.12.001 DO https://doi.org/10.1016/j.jvb.2018.12.001 SF ELIB - SuUB Bremen
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