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1 Ergebnisse
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Evaluation of the e-service quality in service encounters w..:
Barrera, Ramón Barrera
;
García, Antonio Navarro
;
Moreno, Manuel Rey
Revista Europea de Dirección y Economía de la Empresa. 23 (2014) 4 - p. 184-193 , 2014
Link:
https://doi.org/10.1016/j.redee.2014.09.004
RT Journal T1
Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer
UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.redee.2014.09.004&Exemplar=1&LAN=DE A1 Barrera, Ramón Barrera A1 García, Antonio Navarro A1 Moreno, Manuel Rey PB Elsevier BV YR 2014 SN 1019-6838 JF Revista Europea de Dirección y Economía de la Empresa VO 23 IS 4 SP 184 OP 193 LK http://dx.doi.org/https://doi.org/10.1016/j.redee.2014.09.004 DO https://doi.org/10.1016/j.redee.2014.09.004 SF ELIB - SuUB Bremen
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