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Work unit incivility, job satisfaction, and total quality m..:

Morrow, Paula C. ; McElroy, James C. ; Scheibe, Kevin P.
Transportation Research Part E: Logistics and Transportation Review.  47 (2011)  6 - p. 1210-1220 , 2011
Link: https://doi.org/10.1016/j.tre.2011.03.004