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When is it "a pleasure to do business with you?" The effect..:

Chen, Ya-Ru ; Brockner, Joel ; Greenberg, Jerald
Organizational Behavior and Human Decision Processes.  92 (2003)  1-2 - p. 1-21 , 2003
Link: https://doi.org/10.1016/s0749-5978(03)00062-1