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1 Ergebnisse
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The effects of job autonomy and customer service self-effic..:
Li, Yiqiong
;
Tuckey, Michelle R.
International Journal of Stress Management. 30 (2023) 3 - p. 287-297 , 2023
Link:
https://doi.org/10.1037/str0000290
RT Journal T1 <Title>The effects of job autonomy and customer service self-efficacy on negative mood following customer aggression: A trajectory perspective</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1037_str0000290&Exemplar=1&LAN=DE A1 Li, Yiqiong A1 Tuckey, Michelle R. PB American Psychological Association (APA) YR 2023 SN 1573-3424 SN 1072-5245 JF International Journal of Stress Management VO 30 IS 3 SP 287 OP 297 LK http://dx.doi.org/https://doi.org/10.1037/str0000290 DO https://doi.org/10.1037/str0000290 SF ELIB - SuUB Bremen
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