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The influence of other customers in service failure and rec..:
, In:
Service failures and recovery in tourism and hospitality: a practical manual
,
Kim KaWon, Kim KaWon
;
Baker, M. A.
- p. 122-134 , 2017
Link:
https://doi.org/10.1079/9781786390677.0122
RT T1 <cTitle>Service failures and recovery in tourism and hospitality: a practical manual</cTitle>: T1 <Title>The influence of other customers in service failure and recovery</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1079_9781786390677.0122&Exemplar=1&LAN=DE A1 Kim KaWon, Kim KaWon A1 Baker, M. A. PB CABI YR 2017 SP 122 OP 134 LK http://dx.doi.org/https://doi.org/10.1079/9781786390677.0122 DO https://doi.org/10.1079/9781786390677.0122 SF ELIB - SuUB Bremen
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