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1 Ergebnisse
1
Service failures, recovery and emotional intelligence:
, In:
Emotional intelligence in tourism and hospitality
,
Ro HeeJung, Ro HeeJung
;
Olson, E. D.
- p. 121-133 , 2019
Link:
https://doi.org/10.1079/9781786398314.0121
RT T1 <cTitle>Emotional intelligence in tourism and hospitality</cTitle>: T1 <Title>Service failures, recovery and emotional intelligence</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1079_9781786398314.0121&Exemplar=1&LAN=DE A1 Ro HeeJung, Ro HeeJung A1 Olson, E. D. PB CAB International YR 2019 SP 121 OP 133 LK http://dx.doi.org/https://doi.org/10.1079/9781786398314.0121 DO https://doi.org/10.1079/9781786398314.0121 SF ELIB - SuUB Bremen
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