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Quality function deployment in failure recovery and prevent..:
Chen, Hsi-Tien
The Service Industries Journal. 36 (2016) 13-14 - p. 615-637 , 2016
Link:
https://doi.org/10.1080/02642069.2016.1272588
RT Journal T1 <Title>Quality function deployment in failure recovery and prevention</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_02642069.2016.1272588&Exemplar=1&LAN=DE A1 Chen, Hsi-Tien PB Informa UK Limited YR 2016 SN 0264-2069 SN 1743-9507 JF The Service Industries Journal VO 36 IS 13-14 SP 615 OP 637 LK http://dx.doi.org/https://doi.org/10.1080/02642069.2016.1272588 DO https://doi.org/10.1080/02642069.2016.1272588 SF ELIB - SuUB Bremen
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