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1 Ergebnisse
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The value of knowing what customers really want: The impact..:
Puccinelli, Nancy M.
;
Andrzejewski, Susan A.
;
Markos, Ereni
..
Journal of Marketing Management. 29 (2013) 3-4 - p. 356-373 , 2013
Link:
https://doi.org/10.1080/0267257x.2013.766631
RT Journal T1
The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality
UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_0267257x.2013.766631&Exemplar=1&LAN=DE A1 Puccinelli, Nancy M. A1 Andrzejewski, Susan A. A1 Markos, Ereni A1 Noga, Tracy A1 Motyka, Scott PB Informa UK Limited YR 2013 SN 0267-257X SN 1472-1376 JF Journal of Marketing Management VO 29 IS 3-4 SP 356 OP 373 LK http://dx.doi.org/https://doi.org/10.1080/0267257x.2013.766631 DO https://doi.org/10.1080/0267257x.2013.766631 SF ELIB - SuUB Bremen
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