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Antecedents to complaint behaviour in the context of restau..:

Velázquez, Beatriz Moliner ; Contrí, Gloria Berenguer ; Saura, Irene Gil.
The International Review of Retail, Distribution and Consumer Research.  16 (2006)  5 - p. 493-517 , 2006
Link: https://doi.org/10.1080/09593960600980030