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New technology and new workplaces: call centre careers – a ..:

Hannif, Zeenobiyah ; Connell, Julia ; McDonnell, Anthony.
Labour & Industry: a journal of the social and economic relations of work.  24 (2014)  1 - p. 55-68 , 2014
Link: https://doi.org/10.1080/10301763.2013.877116