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1 Ergebnisse
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Beyond complainers: reclassifying customers of travel agenc..:
Li, Zhiyong
;
Hua, Chang
;
Fu, Xiao
.
Asia Pacific Journal of Tourism Research. 26 (2021) 3 - p. 329-346 , 2021
Link:
https://doi.org/10.1080/10941665.2020.1862886
RT Journal T1 <Title>Beyond complainers: reclassifying customers of travel agency regarding post-failure behavior and loyalty performance</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_10941665.2020.1862886&Exemplar=1&LAN=DE A1 Li, Zhiyong A1 Hua, Chang A1 Fu, Xiao A1 Liu, Xinyi PB Informa UK Limited YR 2021 SN 1094-1665 SN 1741-6507 JF Asia Pacific Journal of Tourism Research VO 26 IS 3 SP 329 OP 346 LK http://dx.doi.org/https://doi.org/10.1080/10941665.2020.1862886 DO https://doi.org/10.1080/10941665.2020.1862886 SF ELIB - SuUB Bremen
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