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Is service climate strength beneficial or detrimental for s..:

Potočnik, Kristina ; Tordera, Nuria ; Martínez-Tur, Vicente..
European Journal of Work and Organizational Psychology.  20 (2011)  5 - p. 681-699 , 2011
Link: https://doi.org/10.1080/1359432x.2010.496649