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Examining the development, delivery and measurement of serv..:
Moxham, Claire
;
Wiseman, Faye
Total Quality Management & Business Excellence. 20 (2009) 5 - p. 467-482 , 2009
Link:
https://doi.org/10.1080/14783360902863614
RT Journal T1 <Title>Examining the development, delivery and measurement of service quality in the fitness industry: A case study</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783360902863614&Exemplar=1&LAN=DE A1 Moxham, Claire A1 Wiseman, Faye PB Informa UK Limited YR 2009 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 20 IS 5 SP 467 OP 482 LK http://dx.doi.org/https://doi.org/10.1080/14783360902863614 DO https://doi.org/10.1080/14783360902863614 SF ELIB - SuUB Bremen
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