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A gap analysis model for improving airport service quality:
Tsai, Wen-Hsien
;
Hsu, Wei
;
Chou, Wen-Chin
Total Quality Management & Business Excellence. 22 (2011) 10 - p. 1025-1040 , 2011
Link:
https://doi.org/10.1080/14783363.2011.611326
RT Journal T1 <Title>A gap analysis model for improving airport service quality</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783363.2011.611326&Exemplar=1&LAN=DE A1 Tsai, Wen-Hsien A1 Hsu, Wei A1 Chou, Wen-Chin PB Informa UK Limited YR 2011 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 22 IS 10 SP 1025 OP 1040 LK http://dx.doi.org/https://doi.org/10.1080/14783363.2011.611326 DO https://doi.org/10.1080/14783363.2011.611326 SF ELIB - SuUB Bremen
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