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1 Ergebnisse
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IPA–Kano model: A new tool for categorising and diagnosing ..:
Kuo, Ying-Feng
;
Chen, Jing-Yu
;
Deng, Wei-Jaw
Total Quality Management & Business Excellence. 23 (2012) 7-8 - p. 731-748 , 2012
Link:
https://doi.org/10.1080/14783363.2011.637811
RT Journal T1 <Title>IPA–Kano model: A new tool for categorising and diagnosing service quality attributes</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783363.2011.637811&Exemplar=1&LAN=DE A1 Kuo, Ying-Feng A1 Chen, Jing-Yu A1 Deng, Wei-Jaw PB Informa UK Limited YR 2012 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 23 IS 7-8 SP 731 OP 748 LK http://dx.doi.org/https://doi.org/10.1080/14783363.2011.637811 DO https://doi.org/10.1080/14783363.2011.637811 SF ELIB - SuUB Bremen
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