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Business excellence models: limitations, reflections and fu..:

Dahlgaard, Jens J. ; Chen, Chi-Kuang ; Jang, Jiun-Yi..
Total Quality Management & Business Excellence.  24 (2013)  5-6 - p. 519-538 , 2013
Link: https://doi.org/10.1080/14783363.2012.756745