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Does customer relationship management influence call centre..:
Abdullateef, Aliyu Olayemi
;
Salleh, Salniza Md.
Total Quality Management & Business Excellence. 24 (2013) 9-10 - p. 1035-1045 , 2013
Link:
https://doi.org/10.1080/14783363.2013.796160
RT Journal T1 <Title>Does customer relationship management influence call centre quality performance? An empirical industry analysis</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783363.2013.796160&Exemplar=1&LAN=DE A1 Abdullateef, Aliyu Olayemi A1 Salleh, Salniza Md. PB Informa UK Limited YR 2013 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 24 IS 9-10 SP 1035 OP 1045 LK http://dx.doi.org/https://doi.org/10.1080/14783363.2013.796160 DO https://doi.org/10.1080/14783363.2013.796160 SF ELIB - SuUB Bremen
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