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The EPSI model as the main factor for identifying customer ..:
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
;
Fuentes Lombardo, Guadalupe
.
Total Quality Management & Business Excellence. 27 (2015) 3-4 - p. 447-463 , 2015
Link:
https://doi.org/10.1080/14783363.2015.1053805
RT Journal T1
The EPSI model as the main factor for identifying customer satisfaction: empirical research
UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783363.2015.1053805&Exemplar=1&LAN=DE A1 González Menorca, Leonor A1 Fernández-Ortiz, Rubén A1 Fuentes Lombardo, Guadalupe A1 Clavel San Emeterio, Mónica PB Informa UK Limited YR 2015 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 27 IS 3-4 SP 447 OP 463 LK http://dx.doi.org/https://doi.org/10.1080/14783363.2015.1053805 DO https://doi.org/10.1080/14783363.2015.1053805 SF ELIB - SuUB Bremen
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