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Developing a decomposed alumni satisfaction model for highe..:

Hsu, Sheng-Hsun ; Wang, Yu-Che ; Cheng, Chao-Jih.
Total Quality Management & Business Excellence.  27 (2015)  9-10 - p. 979-996 , 2015
Link: https://doi.org/10.1080/14783363.2015.1054102