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Quality framework for credence-based informational services..:
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
Total Quality Management & Business Excellence. 29 (2016) 1-2 - p. 116-147 , 2016
Link:
https://doi.org/10.1080/14783363.2016.1171704
RT Journal T1 <Title>Quality framework for credence-based informational services: applying Kano's method</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_14783363.2016.1171704&Exemplar=1&LAN=DE A1 Amritesh A1 Misra, Subhas C. A1 Chatterjee, Jayanta PB Informa UK Limited YR 2016 SN 1478-3363 SN 1478-3371 JF Total Quality Management & Business Excellence VO 29 IS 1-2 SP 116 OP 147 LK http://dx.doi.org/https://doi.org/10.1080/14783363.2016.1171704 DO https://doi.org/10.1080/14783363.2016.1171704 SF ELIB - SuUB Bremen
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