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Performance measurement systems, TQM and multi-level firm p..:

Wei, Jo-Ting ; Chang, Yeun Wen ; Zhang, Xiaoxiang..
Total Quality Management & Business Excellence.  30 (2017)  15-16 - p. 1578-1595 , 2017
Link: https://doi.org/10.1080/14783363.2017.1384311