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1 Ergebnisse
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When Robot (Vs. Human) Employees Say "Sorry" Following Serv..:
Wang, Xingyu
;
Hwang, YooHee
;
Guchait, Priyanko
International Journal of Hospitality & Tourism Administration. 24 (2021) 4 - p. 540-562 , 2021
Link:
https://doi.org/10.1080/15256480.2021.2017812
RT Journal T1 <Title>When Robot (Vs. Human) Employees Say "Sorry" Following Service Failure</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1080_15256480.2021.2017812&Exemplar=1&LAN=DE A1 Wang, Xingyu A1 Hwang, YooHee A1 Guchait, Priyanko PB Informa UK Limited YR 2021 SN 1525-6480 SN 1525-6499 JF International Journal of Hospitality & Tourism Administration VO 24 IS 4 SP 540 OP 562 LK http://dx.doi.org/https://doi.org/10.1080/15256480.2021.2017812 DO https://doi.org/10.1080/15256480.2021.2017812 SF ELIB - SuUB Bremen
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