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A new decision‐making tool: the service performance index:
Chen, K.S.
;
Yang, H.H.
International Journal of Quality & Reliability Management. 17 (2000) 6 - p. 671-678 , 2000
Link:
https://doi.org/10.1108/02656710010317056
RT Journal T1 <Title>A new decision‐making tool: the service performance index</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_02656710010317056&Exemplar=1&LAN=DE A1 Chen, K.S. A1 Yang, H.H. PB Emerald YR 2000 SN 0265-671X JF International Journal of Quality & Reliability Management VO 17 IS 6 SP 671 OP 678 LK http://dx.doi.org/https://doi.org/10.1108/02656710010317056 DO https://doi.org/10.1108/02656710010317056 SF ELIB - SuUB Bremen
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