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Service recovery at a financial institution:
Puga Leal, Rogério
;
Lopes Pereira, Zulema
International Journal of Quality & Reliability Management. 20 (2003) 6 - p. 646-663 , 2003
Link:
https://doi.org/10.1108/02656710310482113
RT Journal T1 <Title>Service recovery at a financial institution</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_02656710310482113&Exemplar=1&LAN=DE A1 Puga Leal, Rogério A1 Lopes Pereira, Zulema PB Emerald YR 2003 SN 0265-671X JF International Journal of Quality & Reliability Management VO 20 IS 6 SP 646 OP 663 LK http://dx.doi.org/https://doi.org/10.1108/02656710310482113 DO https://doi.org/10.1108/02656710310482113 SF ELIB - SuUB Bremen
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