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Consumer reaction to service failure and recovery: the mode..:
Augusto de Matos, Celso
;
Vargas Rossi, Carlos Alberto
;
Teixeira Veiga, Ricardo
.
Journal of Services Marketing. 23 (2009) 7 - p. 462-475 , 2009
Link:
https://doi.org/10.1108/08876040910995257
RT Journal T1
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining
UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_08876040910995257&Exemplar=1&LAN=DE A1 Augusto de Matos, Celso A1 Vargas Rossi, Carlos Alberto A1 Teixeira Veiga, Ricardo A1 Afonso Vieira, Valter PB Emerald YR 2009 SN 0887-6045 JF Journal of Services Marketing VO 23 IS 7 SP 462 OP 475 LK http://dx.doi.org/https://doi.org/10.1108/08876040910995257 DO https://doi.org/10.1108/08876040910995257 SF ELIB - SuUB Bremen
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