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The impact of customer participation and service expectatio..:
Rebecca Yen, HsiuJu
;
Gwinner, Kevin P.
;
Su, Wanru
International Journal of Service Industry Management. 15 (2004) 1 - p. 7-26 , 2004
Link:
https://doi.org/10.1108/09564230410523312
RT Journal T1 <Title>The impact of customer participation and service expectation on Locus attributions following service failure</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09564230410523312&Exemplar=1&LAN=DE A1 Rebecca Yen, HsiuJu A1 Gwinner, Kevin P. A1 Su, Wanru PB Emerald YR 2004 SN 0956-4233 JF International Journal of Service Industry Management VO 15 IS 1 SP 7 OP 26 LK http://dx.doi.org/https://doi.org/10.1108/09564230410523312 DO https://doi.org/10.1108/09564230410523312 SF ELIB - SuUB Bremen
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