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Perception and attribution of employees' effort and abiliti..:
Specht, Nina
;
Fichtel, Sina
;
Meyer, Anton
.
International Journal of Service Industry Management. 18 (2007) 5 - p. 534-554 , 2007
Link:
https://doi.org/10.1108/09564230710826287
RT Journal T1 <Title>Perception and attribution of employees' effort and abilities: The impact on customer encounter satisfaction</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09564230710826287&Exemplar=1&LAN=DE A1 Specht, Nina A1 Fichtel, Sina A1 Meyer, Anton A1 Llosa, Sylvie PB Emerald YR 2007 SN 0956-4233 JF International Journal of Service Industry Management VO 18 IS 5 SP 534 OP 554 LK http://dx.doi.org/https://doi.org/10.1108/09564230710826287 DO https://doi.org/10.1108/09564230710826287 SF ELIB - SuUB Bremen
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