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The service recovery paradox: true but overrated?:
Michel, Stefan
;
Meuter, Matthew L.
International Journal of Service Industry Management. 19 (2008) 4 - p. 441-457 , 2008
Link:
https://doi.org/10.1108/09564230810891897
RT Journal T1 <Title>The service recovery paradox: true but overrated?</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09564230810891897&Exemplar=1&LAN=DE A1 Michel, Stefan A1 Meuter, Matthew L. PB Emerald YR 2008 SN 0956-4233 JF International Journal of Service Industry Management VO 19 IS 4 SP 441 OP 457 LK http://dx.doi.org/https://doi.org/10.1108/09564230810891897 DO https://doi.org/10.1108/09564230810891897 SF ELIB - SuUB Bremen
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