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1 Ergebnisse
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Service failure and recovery in UK theme parks: the employe..:
Lewis, Barbara R.
;
Clacher, Emma
International Journal of Contemporary Hospitality Management. 13 (2001) 4 - p. 166-175 , 2001
Link:
https://doi.org/10.1108/09596110110389458
RT Journal T1 <Title>Service failure and recovery in UK theme parks: the employees' perspective</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09596110110389458&Exemplar=1&LAN=DE A1 Lewis, Barbara R. A1 Clacher, Emma PB Emerald YR 2001 SN 0959-6119 JF International Journal of Contemporary Hospitality Management VO 13 IS 4 SP 166 OP 175 LK http://dx.doi.org/https://doi.org/10.1108/09596110110389458 DO https://doi.org/10.1108/09596110110389458 SF ELIB - SuUB Bremen
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