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"Hardwiring" an organization's service performance:
Schlesinger, Leonard A.
Managing Service Quality: An International Journal. 13 (2003) 1 - p. 6-9 , 2003
Link:
https://doi.org/10.1108/09604520310456663
RT Journal T1 <Title>"Hardwiring" an organization's service performance</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604520310456663&Exemplar=1&LAN=DE A1 Schlesinger, Leonard A. PB Emerald YR 2003 SN 0960-4529 JF Managing Service Quality: An International Journal VO 13 IS 1 SP 6 OP 9 LK http://dx.doi.org/https://doi.org/10.1108/09604520310456663 DO https://doi.org/10.1108/09604520310456663 SF ELIB - SuUB Bremen
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