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1 Ergebnisse
1
Service recovery in the airline industry: a cross‐cultural ..:
Lorenzoni, Natalia
;
Lewis, Barbara R.
Managing Service Quality: An International Journal. 14 (2004) 1 - p. 11-25 , 2004
Link:
https://doi.org/10.1108/09604520410513640
RT Journal T1 <Title>Service recovery in the airline industry: a cross‐cultural comparison of the attitudes and behaviours of British and Italian front‐line personnel</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604520410513640&Exemplar=1&LAN=DE A1 Lorenzoni, Natalia A1 Lewis, Barbara R. PB Emerald YR 2004 SN 0960-4529 JF Managing Service Quality: An International Journal VO 14 IS 1 SP 11 OP 25 LK http://dx.doi.org/https://doi.org/10.1108/09604520410513640 DO https://doi.org/10.1108/09604520410513640 SF ELIB - SuUB Bremen
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