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Comfort your online customer: quality, trust and loyalty on..:
Ribbink, Dina
;
van Riel, Allard C.R.
;
Liljander, Veronica
.
Managing Service Quality: An International Journal. 14 (2004) 6 - p. 446-456 , 2004
Link:
https://doi.org/10.1108/09604520410569784
RT Journal T1 <Title>Comfort your online customer: quality, trust and loyalty on the internet</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604520410569784&Exemplar=1&LAN=DE A1 Ribbink, Dina A1 van Riel, Allard C.R. A1 Liljander, Veronica A1 Streukens, Sandra PB Emerald YR 2004 SN 0960-4529 JF Managing Service Quality: An International Journal VO 14 IS 6 SP 446 OP 456 LK http://dx.doi.org/https://doi.org/10.1108/09604520410569784 DO https://doi.org/10.1108/09604520410569784 SF ELIB - SuUB Bremen
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