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1 Ergebnisse
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Integrated customer relationship management for service act..:
Dimitriadis, Sergios
;
Stevens, Eric
;
Sigala, Marianna
Managing Service Quality: An International Journal. 18 (2008) 5 - p. 496-511 , 2008
Link:
https://doi.org/10.1108/09604520810898857
RT Journal T1 <Title>Integrated customer relationship management for service activities: An internal/external gap model</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604520810898857&Exemplar=1&LAN=DE A1 Dimitriadis, Sergios A1 Stevens, Eric A1 Sigala, Marianna PB Emerald YR 2008 SN 0960-4529 JF Managing Service Quality: An International Journal VO 18 IS 5 SP 496 OP 511 LK http://dx.doi.org/https://doi.org/10.1108/09604520810898857 DO https://doi.org/10.1108/09604520810898857 SF ELIB - SuUB Bremen
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