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Design dimensions of experience rooms for service test driv..:
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
Managing Service Quality: An International Journal. 20 (2010) 4 - p. 312-327 , 2010
Link:
https://doi.org/10.1108/09604521011057469
RT Journal T1 <Title>Design dimensions of experience rooms for service test drives: Case studies in several service contexts</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604521011057469&Exemplar=1&LAN=DE A1 Edvardsson, Bo A1 Enquist, Bo A1 Johnston, Robert PB Emerald YR 2010 SN 0960-4529 JF Managing Service Quality: An International Journal VO 20 IS 4 SP 312 OP 327 LK http://dx.doi.org/https://doi.org/10.1108/09604521011057469 DO https://doi.org/10.1108/09604521011057469 SF ELIB - SuUB Bremen
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