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Complaints‐handling procedures of human services charities:..:
Bennett, Roger
;
Savani, Sharmila
Managing Service Quality: An International Journal. 21 (2011) 5 - p. 484-510 , 2011
Link:
https://doi.org/10.1108/09604521111159799
RT Journal T1 <Title>Complaints‐handling procedures of human services charities: Prevalence, antecedents, and outcomes of strategic approaches</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604521111159799&Exemplar=1&LAN=DE A1 Bennett, Roger A1 Savani, Sharmila PB Emerald YR 2011 SN 0960-4529 JF Managing Service Quality: An International Journal VO 21 IS 5 SP 484 OP 510 LK http://dx.doi.org/https://doi.org/10.1108/09604521111159799 DO https://doi.org/10.1108/09604521111159799 SF ELIB - SuUB Bremen
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