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Training People to Deliver Service Excellence in British Ai..:
Street, Mike
Managing Service Quality: An International Journal. 4 (1994) 4 - p. 13-16 , 1994
Link:
https://doi.org/10.1108/09604529410065207
RT Journal T1 <Title>Training People to Deliver Service Excellence in British Airways</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604529410065207&Exemplar=1&LAN=DE A1 Street, Mike PB Emerald YR 1994 SN 0960-4529 JF Managing Service Quality: An International Journal VO 4 IS 4 SP 13 OP 16 LK http://dx.doi.org/https://doi.org/10.1108/09604529410065207 DO https://doi.org/10.1108/09604529410065207 SF ELIB - SuUB Bremen
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