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Practices of excellent companies in the hotel industry:
Ropeter, Jennifer C.
;
Kleiner, Brian H.
Managing Service Quality: An International Journal. 7 (1997) 3 - p. 132-135 , 1997
Link:
https://doi.org/10.1108/09604529710166905
RT Journal T1 <Title>Practices of excellent companies in the hotel industry</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_09604529710166905&Exemplar=1&LAN=DE A1 Ropeter, Jennifer C. A1 Kleiner, Brian H. PB Emerald YR 1997 SN 0960-4529 JF Managing Service Quality: An International Journal VO 7 IS 3 SP 132 OP 135 LK http://dx.doi.org/https://doi.org/10.1108/09604529710166905 DO https://doi.org/10.1108/09604529710166905 SF ELIB - SuUB Bremen
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