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1 Ergebnisse
1
Do service firm employee and customer relations matter for ..:
Muhammad, Lakhi
;
Gul-e-Rana, Gul-e-Rana
Asia Pacific Journal of Marketing and Logistics. 31 (2019) 4 - p. 1216-1232 , 2019
Link:
https://doi.org/10.1108/apjml-09-2018-0355
RT Journal T1 <Title>Do service firm employee and customer relations matter for customer forgiveness in service recovery?</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_apjml-09-2018-0355&Exemplar=1&LAN=DE A1 Muhammad, Lakhi A1 Gul-e-Rana, Gul-e-Rana PB Emerald YR 2019 SN 1355-5855 JF Asia Pacific Journal of Marketing and Logistics VO 31 IS 4 SP 1216 OP 1232 LK http://dx.doi.org/https://doi.org/10.1108/apjml-09-2018-0355 DO https://doi.org/10.1108/apjml-09-2018-0355 SF ELIB - SuUB Bremen
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