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Improving customer satisfaction of a healthcare facility: r..:
Gonzalez, Marvin E.
Benchmarking: An International Journal. 26 (2019) 3 - p. 854-870 , 2019
Link:
https://doi.org/10.1108/bij-01-2017-0007
RT Journal T1 <Title>Improving customer satisfaction of a healthcare facility: reading the customers' needs</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_bij-01-2017-0007&Exemplar=1&LAN=DE A1 Gonzalez, Marvin E. PB Emerald YR 2019 SN 1463-5771 JF Benchmarking: An International Journal VO 26 IS 3 SP 854 OP 870 LK http://dx.doi.org/https://doi.org/10.1108/bij-01-2017-0007 DO https://doi.org/10.1108/bij-01-2017-0007 SF ELIB - SuUB Bremen
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