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Cross‐national assessment of service quality in the telecom..:
Leisen, Birgit
;
Vance, Charles
Managing Service Quality: An International Journal. 11 (2001) 5 - p. 307-317 , 2001
Link:
https://doi.org/10.1108/eum0000000005904
RT Journal T1 <Title>Cross‐national assessment of service quality in the telecommunication industry: evidence from the USA and Germany</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_eum0000000005904&Exemplar=1&LAN=DE A1 Leisen, Birgit A1 Vance, Charles PB Emerald YR 2001 SN 0960-4529 JF Managing Service Quality: An International Journal VO 11 IS 5 SP 307 OP 317 LK http://dx.doi.org/https://doi.org/10.1108/eum0000000005904 DO https://doi.org/10.1108/eum0000000005904 SF ELIB - SuUB Bremen
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