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Greetings from Emily! The effects of personalized greeting ..:

Shih, I-Hsuan ; Jai, Tun-Min (Catherine) ; Chen, Hsiangting Shatina.
International Journal of Contemporary Hospitality Management.  31 (2019)  8 - p. 3058-3076 , 2019
Link: https://doi.org/10.1108/ijchm-05-2018-0398