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A strategic and good governance perspective on handling pat..:
Ryynänen, Sanna Pauliina
;
Harisalo, Risto
International Journal of Health Care Quality Assurance. 31 (2018) 8 - p. 923-934 , 2018
Link:
https://doi.org/10.1108/ijhcqa-11-2016-0168
RT Journal T1 <Title>A strategic and good governance perspective on handling patient complaints</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijhcqa-11-2016-0168&Exemplar=1&LAN=DE A1 Ryynänen, Sanna Pauliina A1 Harisalo, Risto PB Emerald YR 2018 SN 0952-6862 JF International Journal of Health Care Quality Assurance VO 31 IS 8 SP 923 OP 934 LK http://dx.doi.org/https://doi.org/10.1108/ijhcqa-11-2016-0168 DO https://doi.org/10.1108/ijhcqa-11-2016-0168 SF ELIB - SuUB Bremen
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