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Assessment of logistics service quality using the Kano mode..:
Sohn, Jea-Il
;
Woo, Su-Han
;
Kim, Taek-Won
The International Journal of Logistics Management. 28 (2017) 2 - p. 680-698 , 2017
Link:
https://doi.org/10.1108/ijlm-09-2015-0172
RT Journal T1 <Title>Assessment of logistics service quality using the Kano model in a logistics-triadic relationship</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijlm-09-2015-0172&Exemplar=1&LAN=DE A1 Sohn, Jea-Il A1 Woo, Su-Han A1 Kim, Taek-Won PB Emerald YR 2017 SN 0957-4093 JF The International Journal of Logistics Management VO 28 IS 2 SP 680 OP 698 LK http://dx.doi.org/https://doi.org/10.1108/ijlm-09-2015-0172 DO https://doi.org/10.1108/ijlm-09-2015-0172 SF ELIB - SuUB Bremen
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