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To tweet or not to tweet? Exploring the effectiveness of se..:
Fan, Ying
;
Niu, Run Hong
International Journal of Operations & Production Management. 36 (2016) 9 - p. 1014-1036 , 2016
Link:
https://doi.org/10.1108/ijopm-10-2013-0461
RT Journal T1 <Title>To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijopm-10-2013-0461&Exemplar=1&LAN=DE A1 Fan, Ying A1 Niu, Run Hong PB Emerald YR 2016 SN 0144-3577 JF International Journal of Operations & Production Management VO 36 IS 9 SP 1014 OP 1036 LK http://dx.doi.org/https://doi.org/10.1108/ijopm-10-2013-0461 DO https://doi.org/10.1108/ijopm-10-2013-0461 SF ELIB - SuUB Bremen
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