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A quality system's impact on the service experience:
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
International Journal of Operations & Production Management. 37 (2017) 12 - p. 1817-1839 , 2017
Link:
https://doi.org/10.1108/ijopm-12-2015-0737
RT Journal T1 <Title>A quality system's impact on the service experience</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijopm-12-2015-0737&Exemplar=1&LAN=DE A1 Smith, Jeffery A1 Anderson, Sidney A1 Fox, Gavin PB Emerald YR 2017 SN 0144-3577 JF International Journal of Operations & Production Management VO 37 IS 12 SP 1817 OP 1839 LK http://dx.doi.org/https://doi.org/10.1108/ijopm-12-2015-0737 DO https://doi.org/10.1108/ijopm-12-2015-0737 SF ELIB - SuUB Bremen
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